RETURNING GOODS

We are customer first company, and we strive to provide best quality products with seamless experience for you, but sometimes things happen, so if there is anything wrong with the items that you have received, we will do our best to fix it and make sure you are satisfied.

If you want to get a refund/exchange, our Returns Policy timeframe is 30 days from when an order arrives at your address.

Please feel free to contact us about returns at hi@beautyfeathers.com

The returned item must be sent to the address we will provide.

Please note that all items must be returned in a sealable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-sealable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please E-mail us at hi@beautyfeathers.com

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  

Cancelling Before Shipment

Whenever you made a hasty decision or miss-clicked, if you ordered and we haven't processed your items – you can cancel your order by contacting us at hi@beautyfeathers.com